Photo credit: Marisa Allegra Williams (@marisa) for Twitter, Inc.

With #ICUC14 just around the corner we thought you might be interested in tracking the conference and related hashtags on Twitter.

While this is not a definitive list of everyone influential in the contact center industry, these are some of the more prevalent names that are active with the hashtag. They are sharing great posts, tips and information to keep us all updated.

Follow these people on Twitter now to stay at the forefront of information in the contact center industry.

You can also look for the following hashtags, or use them in your tweets to connect with others interested in our industry. #CCTR #customerservice

@inContact- inContact is holding the contact center industry conference at the end of September 2014. They are consistently sharing information about the conference, and they run yearly MOJO awards for the industry.

@cindygallop- Cindy is a popular business expert and will be presenting at ICUC, the above mentioned conference. While her tweets cover all aspects of business, she has been dropping hints about her upcoming presentation in regards to #CCTR.

@McGeeSmith- Sheila McGee-Smith is a known contact center industry analyst. She can be found sharing insights into how contact centers are run and the affects on customer service.

@iangjacobs- Ian Jacobs is an senior analyst at Forrester. He specializes in customer experience technologies. Follow his tweets to learn about improving the sentiment of customers as well as other business related articles and links.

@VXicorp- VXi offers noise-canceling headsets to use in contact centers. They share tweets about improving the customer experience with their technology as well as other tips that will improve contact center results.

@sxp01- There's something nice about a person that is dedicated and passionate about their industry and that is exactly what Steve Pappas is. He regularly tweets about his experiences, and the experience of the customer to encourage companies to take a stand and improve themselves.

@srgreenhaus- Sheri Greenhaus keeps a pulse on the CRM world to provide followers with information about how customers feel, what they experience when dealing with businesses, and how relationships can be improved. She tweets quite regularly and shares related blog posts and articles often.

@PACEassociation- As The Professional Association for Customer Engagement, PACE often shares news items and opinions on the latest in customer engagement. While this spans more than contact centers, the lessons learned from following them can be useful to anyone in the customer service world.

@IN_Intelligence - Although they are a competitor software provider, IN Intelligence provides tweets that will give your contact center additional opportunities to provide improved customer service. Their posts are quite regular and they share items related to all aspects of working with customers.

@CRM- Last but not least on our list is CRM themselves. Customer relationships are important and they help you stay on top of the news that businesses can use to improve their customer experiences. You'll want to check out their Tweets to stay up to date on industry news.

We would love to hear who else you like to follow in the Contact Center world, post their Twitter names below and we'll add them to the list.